Your Best Marketing isn’t Advertising

When it comes to building your brand and attracting new customers, nothing beats word-of-mouth. Of course, advertising and a great marketing team are essential components for promoting your business. But it’s ultimately your satisfied customers singing your praises that is the most effective form of marketing.

Delight your customers, and they just might do the marketing for you.

Here’s Shep Hyken talking about the importance of striving for customer satisfaction.

#wordofmouthmarketing #customerservice #customersatisfaction #brandreputation #loyalty

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